{"id":2000,"date":"2017-09-15T17:54:51","date_gmt":"2017-09-15T15:54:51","guid":{"rendered":"https:\/\/www.eloma.com\/faq\/"},"modified":"2017-12-11T15:13:18","modified_gmt":"2017-12-11T14:13:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.eloma.com\/us\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

[vc_row][vc_column][vc_tta_accordion active_section=”0″ collapsible_all=”true”][vc_tta_section title=”My bread rolls always stick to the baking trays. Should I use parchment paper?” tab_id=”1505490956252-bcfc3258-0ede”][vc_column_text]Use the original Eloma baking trays. This will prevent your rolls from sticking, and you won’t have to buy expensive parchment paper.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”My roast beef is ready after 20 minutes. But the meat is still raw in the middle.” tab_id=”1505490956285-1b568435-0089″][vc_column_text]Have you inserted the core temperature probe correctly? The probe is not touching any metal, is it? Insert the metal probe into the food so that it can operate with all measurement points.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What core temperature should I use to roast my leg of lamb?” tab_id=”1505491046523-5332aba4-5fb2″][vc_column_text]We recommend a temperature of between 172 degrees F and 179 degrees F for a really soft leg of lamb.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is the best way to reheat veal that has already been roasted? ” tab_id=”1505491093807-36519e01-1bcd”][vc_column_text]There are two ways of doing this. The whole piece, can be reheated with a core temperature of 203 degrees F and 40% humidity. But this takes a very long time. It would be better to cut the veal into slices while cold, place it into a GN container and reheat it with a temperature of 248 degrees F and 35% humidity for about 8-10 minutes.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I prepare fish and steaks at the same time in the GENIUS MT C?” tab_id=”1506523678492-c30cfd85-8ffc”][vc_column_text]Yes, of course. Use our “Hotspot” accessory and grill at 428 degrees F and 9% humidity. Save the cooking process under the type of fish and the type of meat. Then you can use the combi cook function to cook both products with no transfer of flavour from one to the other.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What temperature should I use for steaming fish?” tab_id=”1506523677724-1b017ca2-6232″][vc_column_text]167\u00b0F with 100% humidity is the best cooking temperature. No protein will escape if you use this. You can always add meat as well. Transfer of flavour from one product to another is impossible thanks to our patented live steam system.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I make pizza in the GENIUS MT using fresh dough?” tab_id=”1506523676612-2e6bad54-3949″][vc_column_text]Yes, no problem. Use the smooth part of our Eloma Hotspot. When preheating, insert the Hotspot into the unit. Set hot air temperature to 446\u00b0F with 0% humidity and select the preheating step. When you hear the signal tone, you can insert the pizza in the same way as with a pizza oven, and even do several pizzas in a row with the combi cook function.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Where can I find the wiring diagrams for my machine?” tab_id=”1506523673296-b9131ac9-f36a”][vc_column_text]If you’re a registered user, you’ll find the wiring diagrams in Info 24<\/a> (look for the relevant machine type). You can also contact our service staff directly during Eloma business hours by calling the service hotline at 866-673-7937 and asking for the relevant wiring diagrams. For floor models, the wiring diagram is normally located on the operating panel. For tabletop models, the wiring diagram is behind the side wall. In our GENIUS MT<\/sup> C models, the wiring diagram is behind the operating panel.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What parts of my combi steamer do I have to clean regularly, apart from the cooking chamber and the door seal?” tab_id=”1506524510201-e0a14b9f-24e2″][vc_column_text]It’s important to regularly clean the air filter, in and under the operating panel, and the air intake under the operating panel. This is the only way to ensure sufficient cooling of the electronic control of your equipment.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Where can I get Eloma liquid cleaner and Eloma rinser?” tab_id=”1506524509249-15dd3a5a-1753″][vc_column_text]Eloma liquid cleaner and rinser are available from your Eloma specialist dealer or Eloma service team partner<\/a> in your region. You can also order these directly from Eloma.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Where can I get filter cartridges for my water purification system?” tab_id=”1506524614390-f800026c-fa12″][vc_column_text]Filter cartridges for water purification are available at your specialist dealer.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I find an Eloma service team partner in my region?” tab_id=”1506524613279-c4acc9a9-659f”][vc_column_text]An overview of Eloma service team partners can be found here. Our service technicians on the service hotline on 866-673-7937 would also be happy to tell you about service technicians near to you.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why do I need soft and hard water connections on my combi steamer?” tab_id=”1506524612495-d30cde6d-f66b”][vc_column_text]A soft water connection is required only for steam generation to prevent the cooking chamber from scaling. A hard water connection is required for the hand shower, the cleaning system and when the machine is connected to the wastewater system.<\/p>\n

.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Where can I find information about spare parts?” tab_id=”1506524611447-ff90daad-f5c1″][vc_column_text]Information on spare parts can be found in our spare parts finder. Please log in here<\/a> to INFO 24.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I’d like to register for technical training at Eloma. Where can I find information about the courses on offer?” tab_id=”1506524826318-d987add4-49af”][vc_column_text]Information on the courses on offer can be found here. You can also contact our service hotline on 866-673-7937 for this information.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I’ve forgotten my password for INFO 24. What can I do?” tab_id=”1506524825141-468ca22e-28af”][vc_column_text]Click on “Forgotten password?”. You then have the option of resetting your password using your registered e-mail address or your username. Follow the instructions in the e-mail which you’ll receive from us.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I’ve forgotten my username for INFO 24. What can I do?” tab_id=”1506524822800-a3ec196b-6105″][vc_column_text]Please contact our service hotline on +49 35023 63888<\/strong>. We’d be happy to help you.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I order spare parts online? Where can I find the online shop?” tab_id=”1506524818499-8466c3d8-16cd”][vc_column_text]To order spare parts online, you have to register with our INFO 24 portal.
\nIf you’ve already registered, click on “Process user data”, check the box beside “Order spare parts online”, then confirm by clicking “Save user data”. The online shop will now be available to you.<\/p>\n

If you have any questions, please contact our service hotline on 866-673-7937<\/strong>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I’d like to return some spare parts, where can I find the returns slip?” tab_id=”1506526803847-79ad0845-5715″][vc_column_text]Click on “Apply to return goods” beneath the online shop. Open the “Eloma parts slip” and complete this so that your return can be processed as quickly as possible.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Do you have a question which isn’t answered here?
\nIf so, please get in touch with us!<\/strong>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_tta_accordion active_section=”0″ collapsible_all=”true”][vc_tta_section title=”My bread rolls always stick to the baking trays. Should I use parchment paper?” tab_id=”1505490956252-bcfc3258-0ede”][vc_column_text]Use the original Eloma baking trays. This will prevent your rolls from sticking, and you won’t have to buy expensive parchment paper.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”My roast beef is ready after 20 minutes. But the meat is still raw in the … Continued<\/a><\/p>\n","protected":false},"author":1,"featured_media":20,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"\nFrequently Asked Questions Eloma<\/title>\n<meta name=\"description\" content=\"Looking for quick answers to your questions? 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