Up to 5 years of carefree cooking and baking



We don’t give you the little finger. We give you the whole hand!
Discover completely new possibilities from March 11, 2024 as part of our warranty services. With the purchase of a new Eloma
combi steamer or in-store oven up to 5 years warranty!


With your purchase, you automatically receive the statutory one-year guarantee.


If you register your Eloma appliance within 3 months of purchase, you will receive two additional years of warranty free of charge.
warranty and are therefore covered for 3 years.


For a one-off additional fee when you buy your appliance, you can extend the warranty by a further two years to a total of five! That makes
1825 days of carefree cooking and baking with your Eloma appliance. The amount of the flat rate depends on the appliance purchased.

If you are interested, please get in touch with your sales contact directly or
send us an e-mail to sales@eloma.com.


For us, there is nothing more important than trust in our units.
We are convinced of our quality. That’s why we offer you security in your investment with our extended warranty.


in detail

Eloma GmbH (hereinafter: Eloma) grants to the end customer a warranty on newly manufactured Eloma products, subject to the following terms and conditions. These provisions are without prejudice to the dealer’s legal warranty pursuant to his purchase contract with the end customers.

  1. The warranty period amounts to 12 months, beginning on the day of the installation of the product at the end customer’s place of business, but in no case longer than 18 months after delivery of the products by Eloma from the works.
  2. Eloma offers an additional warranty period of two years at no extra charge to each and every end customer, provided that the end customer has registered for this warranty period by going to the Internet site www.eloma.com or by sending the postcard enclosed with the product to Eloma GmbH, Otto-Hahn-Str. 10, 82216 Maisach, Germany, within 3 months of the installation of the product.
  3. The warranty period in this case amounts to 36 months, beginning on the day of the installation of the product at the end customer’s place of business, but in no case longer than 42 months after delivery of the products by Eloma from the works.
  4. The submission of a written confirmation or installation invoice from the dealer, distribution partner or service partner by the end customer will be deemed sufficient evidence of the installation date.
  5. During the warranty period, Eloma will remedy any and all defects which are verifiably the result of material or manufacturing defects for end customers in Germany and Austria.
  6. During the warranty period, Eloma will supply solely original spare parts which are verifiably the result of material or manufacturing defects to end customers outside Germany and Austria. Any more extensive services or reimbursement for labour is excluded.
  7. The warranty service will be performed at Eloma’s option by repair, subsequent improvement, replacement of defective parts or replacement of the product.
  8. The performance of warranty services does not result in either an extension or recommencement of the warranty period.
  9. Eloma provides a warranty of 6 months on spare parts and accessories purchased from Eloma GmbH. This warranty period begins on the day of the installation of the part at the end customer’s place of business, but in no case longer than 9 months after delivery of the part by Eloma from the works. If functional problems occur during this time, please contact the Eloma GmbH Technical Service department for clarification and, if necessary, a replacement delivery. Eloma reserves the right to request the return of the article for inspection.
  10. Eloma will not assume any transport costs or risks.
  11. As soon as an end customer has become aware of damage or defects, he must report them to Eloma in writing within 14 days after they have become discernible. Receipt of the report by an Eloma SERVICE TEAM PARTNER is authoritative for compliance with the deadline.
  12. Warranty claims do not exist for any damage caused by improper installation or for damage resulting from attempted repairs carried out by unqualified persons or without regard for instructions, from work carried out by third parties who have not been authorised by Eloma, from improper handling, incorrect operation or failure to comply with the operating instructions. In particular, but not exclusively, the use of contaminated, corrosive water, of poor-quality gas or of electricity which is not of suitable amperage or voltage shall be deemed improper handling. Any and all damage caused by excessive voltage is excluded from the warranty.
  13. Any and all warranties expire immediately if and when the Eloma installation instructions are not followed, required maintenance and inspection cycles are not observed or cleaning or care agents which have not been expressly approved by Eloma are used.
  14. Consumables and parts subject to wear and tear such as lamps, seals, etc. as well as glass damage are excluded from the warranty. Furthermore, the warranty does not extend to the natural wear and tear on the product.
  15. No warranty claims exist for damage and functional malfunctions caused by the build-up of scale on the product.
  16. Any and all warranties expire immediately if and when spare or wear and tear parts which are not original Eloma products are used, regardless of whether the damage or defect is a result of their use.
  17. This international warranty is valid in all countries and claims may be asserted under this warranty for products located in any and all countries in which authorised partners of Eloma perform warranty services in accordance with these international terms and conditions of warranty.
  18. An obligation to perform the warranty services exists solely if the product has been operated in conformity with the technical specifications of the country in which the product is located.
  19. This international warranty from Eloma GmbH provided to the end customer is governed by German law (with the exception of regulations of the UN Convention on the International Sale of Goods, CISG). Munich Regional Court I, Germany, has sole and exclusive jurisdiction with respect to any and all claims arising under this warranty and any and all disputes related to this warranty.


(as per March 8, 2024)

Appointment for personal consulting
Info 24

Dear Info24-User,

did you know that our portal is available as an app?


  • Access to all functionalities and documents on site at the unit
  • Intuitive and quick spare parts order process with your mobile device (for authorized service partners only)

Download now and work even more efficiently:

Click here for the desktop version of Info24: www.info24.eloma.net

Best regards,
Your Eloma Team


Customer Service

Tel.: +49 8141 395-188 Mail: sales@eloma.com

Technical service

Tel.: +49 35023 63-888 Mail: service@eloma.com

Spare parts ordering

Tel.: +49 8141 395-188 Mail: parts@eloma.com

Application assistance

Tel.: +49 8141 395-150 Mail: application@eloma.com

Head office

Eloma GmbH
Otto-Hahn-Str. 10
D-82216 Maisach

Tel.: +49 8141 395-0
Fax.: +49 8141 395-130

Production and R&D/Engineering

Eloma GmbH
Oberer Ladenberg 10
D-01816 Bad Gottleuba-Berggiesshübel

Tel.: +49 35023 63-60
Fax.: +49 35023 63-616


Ihre Retoure wird mit UPS versendet.
Aus Sicherheitsgründen ist der UPS Ersatzteil-Retourenlink mit Zugangsdaten geschützt. Bitte geben Sie im nachfolgenden Fenster die Zugangsdaten ein.

Company Alias: Eloma
Login ID: Eloma
Password: Service
Our service partners

Our service partners are available for you world wide. They guarantee local fast and competent assistance should you experience technical problems.

  • Authorized Eloma Service Team Partners have been trained and certified according to Eloma high quality standards.
  • Eloma Service Partner are service partners trained by Eloma.

Here you will find an Eloma Service Partner located near you.

Google Maps

Mit dem Laden der Karte akzeptieren Sie die Datenschutzerklärung von Google.
Mehr erfahren

Karte laden